Any violation of this Policy, or any policy posted at http://communitybroadband.com, or use of the Service for any other illegal activity is subject to immediate termination of service without notice. Any subscriber who does not agree to be bound by these terms should immediately terminate use of the services and notify the customer service department at 541-504-6600.

1. INTRODUCTION TO COMMUNITY BROADBAND 911 EMERGENCY DIALING SERVICES

In response to a recently announced FCC ruling, Community Broadband is required to ensure that our Phone and Voice service subscribers understand the limitations of the Community Broadband 911 Emergency Dialing services (specifically Community Broadband E911 and 911 Dialing) as explained below. Please read this page completely and visit the 911 Emergency Dialing FAQs page for answers to many common questions regarding Community Broadband Emergency Dialing services.

Enhanced 911 (E911): E911 service automatically provides the local emergency response operator with the caller's phone number and physical address. This enables emergency services personnel to be dispatched to the scene even if the caller is unable to speak or if the call is suddenly disconnected. Community Broadband E911 service is currently not available in all areas. We expect availability to increase throughout the region in upcoming months. Where E911 is not already available, we offer a limited emergency calling service known as "911 Dialing" (see below). We've made it easy to check if you have E911 service at your location - just dial 933 from your Community Broadband Phone for E911 availability.

Although E911 service from a Voice over IP provider (such as Community Broadband) performs similarly to "traditional" landline 911, there are some circumstances which may limit the availability and /or effectiveness of E911 when an emergency call is placed from a Voice over IP phone. Please read section 2. COMMUNITY BROADBAND EMERGENCY DIALING REGISTRATION & LIMITATIONS for a description of these limitations.

911 Dialing: Where we do not currently offer E911, we offer a feature known as "911 Dialing" which is a limited emergency calling service available only on Community Broadband-certified Devices and Equipment. 911 Dialing uses the address you provide to determine the nearest emergency response center and then sends your call to a general number at that center, which may not be manned at all hours. When the center receives your call, the operator will not have your address and may or may not have your phone number on hand, thus you must provide that information in order to get help. Certain circumstances may limit the availability and/or effectiveness of 911 Dialing. Refer to section 2. COMMUNITY BROADBAND EMERGENCY DIALING REGISTRATION & LIMITATIONS and section 3. ADDITIONAL 911 DIALING LIMITATIONS for more information.

For your safety, Community Broadband has provided stickers concerning the potential non-availability of traditional 911 or E911 dialing (the "911 Sticker") with each Phone and/or Device that you purchase. It is your responsibility to write down your appropriate local emergency services telephone numbers (fire, police, EMS) on the stickers and place them on or near your Phone and Equipment. It is also your responsibility to educate your family members, employees, coworkers, guests and any others who might use your Phone on how to use the Service in the event of an emergency. Contact customer service for additional 911 stickers.

2. COMMUNITY BROADBAND EMERGENCY DIALING REGISTRATION & LIMITATIONS

2.1. Registration of Physical Service Location Required.

Our 911 Emergency Dialing services are not automatic; you must separately take affirmative steps, as described in this document and on our website, to register with Community Broadband the physical address where the Service will be used for each phone number. The initial location of use will be registered as the "Physical Service Address" that you designate above. When you move your Phone and/or Equipment to a new location (either temporarily or permanently) you must register your new service address. You can do this via the Phone Service Support form on the Contact Us page or by calling Customer Service. Otherwise your 911 call could be routed to an emergency response center not in your immediate area and, if you have E911 service, the emergency operator may receive an incorrect address. You may only register one location at a time for each Community Broadband phone line. Delays in updating 911 databases may occur when you change your registered location; Emergency Dialing services may not be available at such new location for up to three business days.

2.2 Service Outages.

(a) Service Outages Due to Power Failure or Disruption.
Community Broadband Emergency Dialing services do not function in the event of a power failure or disruption. If there is an interruption in the power supply, the Service, including Emergency Dialing, will not function until power is restored. After power is restored, you may need to reset or reconfigure your Phone and/or Equipment before being able to use the Service.

(b) Service Outages Due to Internet Outage, Suspension or Termination of Your Account.
Service outages or suspensions or terminations of service (by Community Broadband or chosen ISP) will prevent the Service, including Emergency Dialing, from functioning.

(c) Other Service Outages.
Service outages (Community Broadband or chosen ISP) for any reason will prevent all Service, including Emergency Dialing, from functioning. Such outages may occur for a variety of reasons, including, but not limited to, the reasons described in this Agreement.

2.3 Equipment Failure.

Community Broadband Emergency Dialing services will not function if your Phone or Equipment fails or is not configured correctly. If there is a power outage, you may be required to reset or reconfigure your Phone and/or Equipment before being able to use the Service.

2.4 Re-Activation Required if You Change Your Number or Add or Port New Numbers.

Community Broadband Emergency Dialing services do not function if you change your phone number or if you add or port new phone numbers to your account, unless and until you successfully register your location of use for each changed, newly added or newly ported phone number. You can do this via the Phone Service Support form on the Contact Us page or by calling Customer Service.

2.5 Network Congestion; Reduced Speed for Routing or Answering 911 Calls.

There may be a greater possibility of network congestion and/or reduced speed in the routing of 911 calls made utilizing the Service as compared to traditional 911 calls made over traditional public telephone networks, possibly resulting in busy signals or unexpected answering wait times.

2.6 Local Emergency Response Operator Unable to Capture Location and/or Callback Phone Number Information.

(a) Calls using E911: Local Emergency Response Center Not Configured for E911 Service.
In some instances the local emergency response center receiving the E911 call may not have a system configured for E911 services or be able to capture automatic number or location information. As a result, the operator will not know your location and may not be able to call you back if the call is not completed, is dropped or disconnected, if you are unable to speak to provide the operator with your phone number and location information, or if the Service is not operational for any reason.

(b) Calls using 911 Dialing: No Automatic Location Information; Local Emergency Response Center Not Configured for Automatic Phone Number Information.
When placing an emergency call using 911 Dialing, the emergency response operator will not capture automatic location information. Although our system is configured to send automatic phone number information, in some cases the local emergency response center may not have a system configured to receive this information. As a result, the operator will not know your location and may not be able to call you back if the call is not completed, is dropped or disconnected, if you are unable to speak to provide the operator with your phone number and location information, or if the Service is not operational for any reason. Refer to section 3. ADDITIONAL 911 DIALING LIMITATIONS for more information.

3. ADDITIONAL 911 DIALING LIMITATIONS

3.1 Non-Availability of E911 Dialing Service.

Community Broadband E911 access to emergency services are not currently supported in all locations. Where we do not offer E911 service, we offer a feature known as "911 Dialing" which is a limited emergency calling service available only on Community Broadband-certified Phones, Devices or Equipment. The 911 Dialing service may not work at all when used in conjunction with a Soft Phone, Virtual Numbers or Subscriber provided Customer Premise Equipment. Contact customer service for more information.

You shall inform any family members, employees, coworkers, guests or any other third persons who may be present at the physical location where you utilize the Service of (i) the non-availability of traditional 911 or E911, and (ii) the important differences in and limitations of 911 Dialing as compared with traditional 911 or E911 service. Accompanying each Phone and Device that you purchase will be a 911 Sticker concerning the potential non-availability of traditional 911 or E911 dialing. It is your responsibility to write down your local emergency telephone numbers on the stickers and place them on the Phones and Devices that you use with the Service. Contact customer service for additional 911 stickers.

3.2 How Emergency Services are Contacted.

We contract with a third party to use your registered physical service address to determine the nearest emergency response center and then forward your call to a general number at that center. Some local emergency response centers may decide not to have their general numbers answered by live operators 24 hours a day. If we learn that this is the case, we will send your call instead to a national emergency calling center and a trained agent will contact an emergency response center near you to dispatch help. You hereby authorize us to disclose your name and address to third-party service providers, including, without limitation, call routers, call centers and public service answering points, for the purpose of dispatching emergency services personnel to your service address.

3.3 No Automatic Location Information; Local Emergency Response Center Not Configured for Automatic Phone Number Information.

When placing an emergency call using 911 Dialing, the emergency response operator will not capture automatic location information. Although our system is configured to send automatic phone number information, in some cases the local emergency response center may not have a system configured to receive this information. As a result, the operator will not know your location and may not be able to call you back if the call is not completed, is dropped or disconnected, if you are unable to speak to provide the operator with your phone number and location information, or if the Service is not operational for any reason.

4. DISCLAIMER & ALTERNATE ARRANGEMENTS

4.1 Disclaimer of Liability and Indemnification.

We do not have any control over whether, or the manner in which, calls using Community Broadband Emergency Dialing services are answered or addressed by any local emergency response center. We disclaim all responsibility for the conduct of local emergency response centers and the national emergency calling center. We rely on third parties to assist us in routing 911 calls to local emergency response centers and the national emergency calling center. We disclaim any and all liability or responsibility in the event such third party data used to route calls is incorrect or yields an erroneous result. Neither Community Broadband nor its officers or employees may be held liable for any claim, damage, or loss, and you hereby waive any and all such claims or causes of action, arising from or relating to our Emergency Dialing services unless such claims or causes of action arose from our gross negligence, recklessness or willful misconduct. You shall defend, indemnify, and hold harmless Community Broadband, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to you in connection with the Service, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, reasonable attorney fees) by, or on behalf of, you or any third party or user of the Service relating to the absence, failure or outage of the Service including Emergency Dialing services, incorrectly routed 911 calls, and/or the inability of any user of the Service to be able to use Emergency Dialing services or access emergency services personnel.

4.2 Alternate 911 Arrangements.

By signing this agreement you acknowledge that Community Broadband Emergency Dialing services have certain characteristics that distinguish them from traditional landline 911 services. These characteristics may make Community Broadband Emergency Dialing unsuitable for some customers. You should carefully evaluate your own circumstances when deciding whether to rely solely upon Community Broadband Emergency Dialing. You acknowledge that it is your responsibility to determine the technology or combination of technologies best suited to meet your calling needs, and to make the necessary provisions for access to emergency calling services. If you are not comfortable with the limitations of Community Broadband Emergency Dialing, you should consider having an alternate means of emergency calling (such as maintaining a conventional landline phone or wireless phone) or terminating the Service.

Please visit the 911 Emergency Dialing FAQs page for answers to many common questions regarding Community Broadband Emergency Dialing services.