Community Broadband is committed to maintaining your privacy and believes
that, as a subscriber to its Internet service, you are entitled
to know Community Broadband's information practices. This includes the limitations
which Community Broadband observes in the collection and disclosure of personally
identifiable subscriber information, the type of personally
identifiable information we collect, how we use subscriber information,
under what conditions we may disclose this information, the
period during which we maintain it and the rights of subscribers
concerning this information and its disclosure. The Policy notifies
Community Broadband's subscribers about the following:
Special Note: This Privacy Policy covers only information that
is collected through the Service by Community Broadband, and does not cover
information that may be collected through software used in connection
with the Service. This Privacy Policy does not apply to any
other Web sites, products, or services, even if accessed through
the Service and even if co-branded with the Service. We recommend
that you read the privacy policies of the websites you visit
to learn how they treat your personal information.
INFORMATION COLLECTION
Community Broadband is the owner of the information collected
on the Service. Community Broadband collects information from
you at several different points on the Service. Some of this
information is personally identifiable information, but much
of it is not. Personally identifiable information is information
that identifies a particular person.
Community Broadband collects personally identifiable information
about subscribers as necessary in order to render the Service
and Service features, to detect unauthorized reception or use
of the Service, and as disclosed in this Policy. When you establish
an account for the Service we collect information such as your
name, address, telephone number, email address, as well as information
used for credit checks, billing, and payment, and other information
we may need to establish and service an account. During the
initial provisioning of the Service, and any subsequent changes
or updates to that provisioning, Community Broadband collects
technical information about your computer hardware and software,
network setting and devices, and customization settings and
preferences. Community Broadband also collects personally identifiable
information about you when you communicate with us for support,
maintenance, and billing, send us emails, respond to our surveys
or emails, register for information, or participate in promotions
or contests, for example.
INFORMATION USE AND DISCLOSURE
Community Broadband uses personally identifiable information collected on
the Service as necessary to render the Service and to:
Community Broadband also uses and discloses personally identifiable information
for other legitimate business activities related to the Service,
including, for example: billing and invoicing, administration,
surveys, collection of fees and charges, marketing, maintenance,
hardware and software upgrades, and fraud prevention. We sometimes
disclose personally identifiable information about you to our
affiliates or to others with or without your written consent
if necessary to render the Service or to conduct a legitimate
business activity related to the Service. For example, we may
disclose your name, address, and other personally identifiable
information to a third party for technical support. We sometimes
also disclose personally identifiable information about you
to our employees, contractors, and agents for Community Broadband's internal
business purposes, as well as to outside auditors, professional
advisors and service providers, potential business transition
partners, regulators, and franchise authorities.
LEGAL DISCLAIMER
Although we make every reasonable effort to preserve your privacy
as described in this Policy, we will disclose personally identifiable
information about you without your consent when required by
law in order to comply with a valid legal process such as a
subpoena, court order, or search warrant, for example. We may
also use or disclose personally identifiable information about
you without your consent to protect our customers, employees,
or property, in emergency situations, to enforce our rights
in court or elsewhere, or directly with you, and for violations
of the Service's terms of service and policies (including our
Acceptable Use Policy).
TRANSMISSION OF INFORMATION
Community Broadband transmits personally identifiable and non-personally
identifiable information about you over the Service when you
send and receive email, transfer and share files, make files
accessible, visit Web sites, or otherwise use the Service. Our
transmission of this information is necessary to render the
Service. Community Broadband may use third parties to deliver
some features and functions of the Service, such as email and
web hosting, for example, and those third parties collect or
transmit personally identifiable and non-personally identifiable
information about you. These third parties are not permitted
to use your personally identifiable information except for the
purpose of providing their services. We will not read your outgoing
or incoming email, private chat, or instant messages, but we
(or our third party providers) do store email messages on computer
systems for a brief period of time. We could be required to
disclose these messages and communications along with other
personally identifiable information about you to comply with
law or to protect our Service as described in the Legal Disclaimer
section of this Policy. We also monitor the performance of our
Service and your Service connection in order to manage, maintain,
and improve the Service and your connection to it. We (or our
third party providers) use tools to help prevent and block "spam"
emails, viruses, and other harmful or unwanted communications
and programs on the Service. These tools may automatically scan
your emails, file attachments, and other files and communications
in order to help us protect you and the Service against these
harmful or unwanted communications and programs. However, these
tools do not collect or disclose personally identifiable information
about you.
SERVICE PROVIDERS
We contract with third parties to provide specific services
and features for the Service. For example, our newsgroups are
provided by a third party. When you use these particular services,
generally you provide your name and specific Service-related
information directly to the third party service provider. If
you become a customer of these third parties directly, then
you will be subject to their terms of service and privacy policies.
You should carefully read their terms and policies to understand
how they may use personally identifiable information about you.
AGGREGATE INFORMATION
Community Broadband or our contractors may from time to time share aggregate
(non-personally identifiable) information such as the number
of Service subscribers who match certain statistical profiles
(for example, the number of subscribers in various parts of
the country) with our advertisers, content providers, or other
third parties with whom we have a relationship. We will not
provide our advertisers, content providers, or these other third
parties with personally identifiable information about you unless
we have received your consent first. Likewise, Community Broadband will not
share personally identifiable information about where you go
on the Service or on the Web unless we have received your consent
first. We also use aggregate information to better understand
how the Service is being used, to improve it, and for network
management, bandwidth usage, maintenance, performance measurement,
and security.
BUSINESS TRANSITIONS
In the event Community Broadband (or its parent company) goes through a business
transition, such as a merger, being acquired by another company,
or selling a portion of its assets, subscribers' personally
identifiable information will, in most instances, be part of
the assets transferred. If, as a result of the business transition
this Policy will be changed, you should refer to the Notification
of Changes to this Policy section. Aggregate information may
also be transferred in connection with a business transition.
COOKIES
Cookies are small files stored on a computer's hard drive to
simplify and improve a user's Web experience. A Web site may
store information in a cookie about your computer configuration
so that it can more efficiently provide information to you the
next time you visit the site. Or, your browser program might
save a cookie with your username and password so that a Web
site's server will automatically recognize you the next time
you access the site.
Some of our business relationships are with vendors who may
use cookies (for example, search engines) or in connection with
their own advertisers and other business partners. However,
we have no access to or control over these cookies. For more
information about how these vendors and their business partners
use cookies, and how you may be able to "opt-out"
of those cookies, read the privacy policy that applies to each
vendor's Web site.
LOG FILES
Like many Web sites, the Service's Web site servers use log
files. These logs record aggregate (non-personally identifiable)
information about site usage such as Internet protocol (IP)
addresses, browser types, Internet service providers, referring/exit
pages, pages accessed, platform types, date/time stamps, times
of use, and numbers of clicks, for example. This information
is necessary to analyze trends, administer the Service's Web
site, balance web traffic, evaluate users' electronic browsing
in the aggregate, and gather broad demographic information for
aggregate use. We do not link IP addresses to personally identifiable
information except as may be required to comply with law and
as described in the Legal Disclaimer section.
COMMUNICATIONS FROM Community Broadband
Service Announcements
We send subscribers Service-related announcements from time
to time. For example, we may send you an email announcement
about a pricing change or a change in operating policies. You
may not opt-out of these Service-related communications.
Customer Service
We communicate with you to provide requested services and support
for questions and issues relating to your Service account. We
will reply to your requests for customer service by email, phone,
discussion forum, or through any other reasonable means.
Links
The Service's Web site contains links to other sites. Some of
these other sites may be CO-branded with Community Broadband
and may look like Service features, but Community Broadband
is not responsible for the privacy practices of these other
sites. We encourage you to be aware when you leave our Web site
and to read the privacy policies of every Web site that collects
personally identifiable information about you, whether the site
is CO-branded with Community Broadband or not.
Security
Community Broadband takes reasonable security precautions to protect our
subscribers' personally identifiable information that we collect
on the Service from unauthorized access, use, and disclosure.
However, Community Broadband cannot guarantee that our security precautions
will prevent every unauthorized attempt to access, use, or disclose
your personally identifiable information.
Correcting and Accessing Information
If your personally identifiable information changes, if you
wish to confirm the accuracy of your personally identifiable
information, or if you no longer want to subscribe to the Service,
we provide a way to correct that information and a way to deactivate
a Service account. Contact Community Broadband at 541-504-6600.
We will correct our records if you make a reasonable showing
that any of the personally identifiable information we have
collected about you is inaccurate. You will only be permitted
to examine records that contain information about you and no
one else.
Retention of Information
We will maintain most, if not all, of the personally identifiable
information we have collected during the time you are a subscriber
to the Service. We generally will destroy this personally identifiable
information after a reasonable period of time has elapsed following
the termination of your Service account with us, if the purpose
for which the information was collected has been accomplished
and we no longer need to retain the information for legitimate
business activities or compliance with law.
Notification of Changes to this Policy
If we decide to change this Policy, such change shall take effect
thirty (30) days after the date of the last Privacy Policy changes
as posted (noted as the "last modified" date) near
the top of this document, so our subscribers are aware of what
information we collect, how we use it, and under what circumstances,
if any, we disclose it. We will use information in accordance
with the Privacy Policy under which the information was collected.
Your decision to continue receiving the Service after we make
any changes to this Policy shall be deemed to be your express
consent to the changes in the revised Policy.
CONTACT INFORMATION
If you have any questions or suggestions regarding this Policy,
or wish to contact us about your personal information, please
contact Community Broadband at 541-504-6600.
SPECIAL NOTE ABOUT CHILDREN
Consistent with the Federal Children's Online Privacy Protection
Act of 1998, Community Broadband will not knowingly collect personally identifiable
information from children under the age of thirteen without
first obtaining parental consent. Children should always get
permission from their parents before sending any information
about themselves (such as their names, email addresses, and
telephone numbers) over the Internet, to us or to anyone else.
